Thank you for shopping with Eruditesex. We are committed to providing fast, secure, discreet, and globally accessible shipping services. Please read the following policy carefully to ensure a smooth and informed shopping experience.
1.Order Processing Time
All orders are processed within 1–3 business days after successful payment.
·Business days are Monday through Friday, excluding weekends and public holidays.
·During peak periods or special sales events, processing may take slightly longer. We appreciate your patience.
If we experience stock delays, address issues, or payment verification concerns, we will contact you within 5 business days.
2.Shipping Coverage
We offer worldwide shipping to most countries and regions.
Shipping availability is automatically determined at checkout.
If your location is currently unsupported due to local regulations or courier limitations, we will promptly notify you and issue a full refund or assist with address changes.
3.Shipping Methods & Estimated Delivery
To meet the needs of different customers, we provide multiple shipping options:
| Method | Description | Estimated Delivery |
| Standard Shipping | Affordable tracked service | 7–15 business days |
| Express Shipping | Priority fast-track delivery | 3–7 business days (available in select countries) |
Delivery time may vary depending on destination, customs processing, and external factors. Remote areas may require extra time.
4.Shipping Fees
·Free shipping is available on qualifying orders during promotional campaigns.
·For all other orders, shipping costs are calculated at checkout based on destination, weight, and chosen delivery method. No hidden fees will apply.
5.Tracking & Shipping Notification
·You will receive an email notification with a tracking number once your order has been shipped.
·Please check your email regularly or log in to your account to monitor real-time delivery progress.
·If you don’t receive tracking information within 48 hours of shipment, contact us at: jzcj22322@gmail.com
6.Address Errors & Delivery Failures
To ensure successful delivery, please confirm that your shipping information is complete and accurate:
·Full recipient name
·Phone number (capable of receiving international calls/SMS)
·Detailed address (including apartment number, street, city, and postal code)
If delivery fails due to an incorrect or incomplete address, or if the package is unclaimed:
·The buyer is responsible for any reshipping costs
·In case of order cancellation, original shipping charges may not be refunded
Some regions may not allow re-delivery of failed shipments.
7.Customs & Import Duties
·International shipments may be subject to import taxes, customs duties, or handling fees, depending on the destination country’s regulations.
·Such fees are the sole responsibility of the customer.
·Eruditesex will use neutral item descriptions and discreet packaging to minimize the risk of customs issues, but cannot guarantee tax exemption.
If a customer refuses to pay duties and the package is returned, we will not refund the original shipping fee, and additional return handling charges may apply.
8. Discreet Packaging & Privacy Protection
We care deeply about your privacy:
·All orders are shipped in plain, unmarked packaging with no branding or sensitive terms on the outside.
·Product descriptions on shipping labels use neutral language (e.g., “accessory kit” or “toy set”).
·Your personal information will only be used for order fulfillment and support and will never be shared or sold to third parties.
Contact Us
For any questions about your shipment, tracking delays, or address changes, please contact us at:
�� jzcj22322@gmail.com (Multilingual support available; we respond within 24 hours)
